PARSWOOD™ Return, Refund & Warranty Policy

At PARSWOOD™, we are committed to supplying industrial filtration products that conform to their applicable written specifications and supporting customers through clear, professional service.

Because many of our products are consumable, application-specific, or intended for use in controlled production environments, our return procedures are designed to help preserve product integrity, cleanliness, and quality assurance.

This policy applies to purchases from PARSWOOD Inc., except where different terms have been expressly agreed in an accepted written quotation or purchase agreement, and subject to applicable law.

1. General Return Policy — Consumable Products

All filtration consumables are generally final sale and are not eligible for change-of-mind returns or exchanges.

These products include, without limitation:

• Polypropylene depth filter cartridges
• PES, Nylon, and other membrane filter cartridges
• Lenticular depth filter modules
• Activated carbon filters
• Pleated and high-flow filter cartridges
• Melt-blown and string-wound cartridges
• Filter bags and other consumable filtration media

This policy applies even when products remain unused or unopened, unless PARSWOOD expressly approves an exception in writing or applicable law requires otherwise.

Once filtration consumables have been opened, installed, used, or exposed to process fluids, they are not eligible for discretionary returns due to concerns involving contamination, product integrity, and suitability for resale.

This final-sale policy does not eliminate applicable rights concerning defective products, incorrect shipments, nonconforming goods, express warranties, or other legally required remedies.

2. Incorrect Orders and Changes of Mind

PARSWOOD does not ordinarily accept returns or exchanges when:

• The customer orders an incorrect part number, micron rating, filter length, end-cap configuration, or gasket material.
• The customer orders an incorrect quantity.
• Products are no longer required.
• Project requirements change after ordering.
• The customer changes their mind after purchase.
• A product is incompatible with an application because of customer-provided specifications or selections, except where PARSWOOD has expressly agreed otherwise or applicable law provides a remedy.

Customers are encouraged to verify product specifications before purchasing.

PARSWOOD offers technical consultation and replacement-filter cross-referencing assistance where available to help customers make informed purchasing decisions.

Any discretionary return exception must be approved in writing by PARSWOOD before products are shipped back.

3. Special-Order and Custom-Manufactured Products

Special-order, made-to-order, and custom-manufactured products are generally final sale.

These may include custom filter housings, nonstandard filtration cartridges, specialized configurations, and products procured or manufactured specifically for a customer's requirements.

Cancellation or modification requests are subject to the applicable quotation, purchase agreement, supplier commitments, production status, and law.

Any non-refundable deposits or applicable cancellation charges must be disclosed and agreed in accordance with the relevant transaction terms and law.

Products that are defective or do not conform to agreed written specifications remain subject to applicable warranty and legal remedies.

4. Filter Housings, Equipment, and Non-Consumable Products

Returns of standard-stock filter housings, equipment, and other non-consumable products may be considered individually, subject to PARSWOOD's prior written authorization.

Approval is not guaranteed.

Where a discretionary return is approved, eligibility may depend on the product's condition, original packaging, manufacturer restrictions, and applicable commercial terms.

Transportation charges and any applicable restocking fees will be communicated before a discretionary return is authorized.

Custom-manufactured equipment and special-order products remain subject to Section 3.

5. Incorrect, Damaged, or Incomplete Shipments

If PARSWOOD supplies an incorrect item, or a shipment arrives damaged or incomplete, customers should notify us promptly.

For commercial orders governed by PARSWOOD's standard inspection terms, apparent shortages, visible damage, and apparent nonconformities should be reported in writing within ten (10) days of delivery, subject to applicable law and any separately agreed terms.

Customers should provide:

• Order number and contact information
• Affected product name, part number, and quantity
• Description of the issue
• Photographs of products, labels, and packaging, where applicable
• Available shipping documentation
• Lot or batch identification, where relevant

PARSWOOD will review the information and advise on the appropriate resolution process.

Depending on the circumstances, this may involve verification of the shipment, consultation with the manufacturer, carrier-claim assistance, replacement arrangements, or another applicable remedy.

Customers should retain affected products and packaging until PARSWOOD provides further instructions.

The ten-day notification requirement does not eliminate applicable rights relating to latent defects, express warranties, or other rights that cannot lawfully be excluded.

6. Product Warranty

PARSWOOD warrants that supplied products will conform to their applicable written product specifications at the time of shipment, subject to the conditions, limitations, and remedies of this policy and any applicable written agreement.

Where product documentation or manufacturer warranty terms specify an additional warranty period, that period and its applicable conditions will be considered in evaluating the claim.

Warranty coverage varies by product and manufacturer. No additional fixed warranty period is created by this policy where one has not been expressly specified.

Products must be properly selected, installed, operated, and maintained in accordance with applicable technical documentation and operating instructions.

Customers are responsible for evaluating product suitability for their intended application, including chemical compatibility, operating conditions, regulatory requirements, and system performance.

PARSWOOD's technical guidance and product-selection assistance do not guarantee specific process results unless expressly agreed in writing.

Warranty claims must be submitted within the applicable warranty period, subject to mandatory legal rights.

7. Warranty Exclusions

Subject to applicable law and the relevant warranty terms, warranty coverage generally does not extend to defects or damage resulting from:

• Improper installation or maintenance
• Operation outside documented pressure, temperature, or flow limits
• Exposure to incompatible chemicals or process conditions
• Misuse, abuse, negligence, or mishandling
• Unauthorized modifications or repairs
• Normal consumption, wear, or filtration-media loading during intended operation
• Product damage occurring after delivery where the risk is properly allocated to the customer under the applicable agreement

The normal exhaustion of a consumable filter's useful service life does not, by itself, establish a manufacturing defect.

A product's having been installed or used does not automatically invalidate an otherwise legitimate warranty claim.

8. Warranty Assessment and Available Remedies

PARSWOOD may request additional information, photographs, product samples, manufacturer evaluation, or other reasonable technical evidence to assess a claim.

Where a product is confirmed to be defective or nonconforming under the applicable warranty, PARSWOOD may, at its discretion and subject to applicable law and agreed terms:

• Repair the affected product, where appropriate
• Replace the affected product
• Refund the purchase price paid for the affected product

The applicable remedy will be determined in accordance with the product warranty, purchase agreement, and law.

Customers should not dispose of disputed products before receiving instructions where their retention is reasonably necessary for warranty evaluation.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.

9. Return Authorization

No product may be physically returned to PARSWOOD without prior written return authorization, except where applicable law provides otherwise.

Customers should first contact sales@parswood.ca with the order information and reason for the requested return or claim.

If a physical return is authorized, PARSWOOD will provide appropriate instructions regarding destination, packaging, shipping, and product identification.

For discretionary returns, the customer is ordinarily responsible for return transportation costs unless otherwise agreed.

For validated warranty claims, incorrect shipments, or other legally required remedies, transportation costs will be handled in accordance with the applicable warranty, agreement, and law.

Unauthorized shipments may be refused, subject to applicable legal requirements.

10. Refunds

Refunds are issued only where approved under the applicable policy or agreement, or where required by law.

Approved refunds will normally be processed through the original payment method where available.

Refund processing times may vary depending on the payment provider and financial institution.

Shipping charges, customs duties, brokerage fees, and other transaction costs are refundable only where provided under the applicable agreement or required by law.

Where PARSWOOD cancels an order because it cannot supply the ordered product, any applicable refund will be processed in accordance with the agreed transaction terms and law.

11. Order Cancellations

Customers wishing to cancel an order should contact PARSWOOD as soon as possible.

Cancellation requests are not automatically approved.

Orders that have entered fulfillment, supplier procurement, or custom manufacturing may be subject to restrictions and any previously agreed cancellation charges.

PARSWOOD will review cancellation requests according to product status, applicable agreements, and law.

12. International Customers and Mandatory Consumer Rights

PARSWOOD supplies customers in Canada, the United States, and selected international markets.

Return, warranty, cancellation, and refund rights may vary depending on the customer's location, transaction type, and applicable law.

Certain consumers may have mandatory withdrawal or cancellation rights, including qualifying online purchases in the European Union and United Kingdom.

Applicable withdrawal rights will be honoured where required by law. Exceptions for custom-manufactured products or certain sealed goods will be applied only where the relevant legal requirements are satisfied.

Customers wishing to exercise a statutory right should contact PARSWOOD at sales@parswood.ca with their order details.

Nothing in this policy excludes or limits mandatory consumer protection rights or other rights that cannot lawfully be excluded.

13. Relationship to Other Policies

This Return, Refund & Warranty Policy should be read together with PARSWOOD's Terms of Service, Shipping & Delivery Policy, and any applicable written quotation or purchase agreement.

Where a separate written agreement expressly accepted by PARSWOOD governs a transaction, its terms prevail to the extent of any inconsistency, subject to applicable law.

14. Contact Information

For return enquiries, product discrepancies, warranty claims, or technical support, please contact:

PARSWOOD Inc.

Email: sales@parswood.ca

Phone: +1 (905) 407-4545

Website: https://parswood.ca

Please include your order number, relevant part numbers, and a description of the issue.

PARSWOOD™