PARSWOOD™ Shipping & Delivery Policy

At PARSWOOD™, we understand that reliable delivery is essential to our customers' operations. Whether you are purchasing replacement filter cartridges, industrial filtration equipment, or products for a new installation, our goal is to provide clear shipping information, dependable logistics coordination, and responsive customer support.

This Shipping & Delivery Policy applies to purchases made through parswood.ca unless otherwise specified in an accepted written quotation, purchase agreement, or other agreement expressly approved by PARSWOOD Inc.

1. Shipping Destinations

PARSWOOD™ supplies industrial filtration products to customers across Canada, the United States, and selected international markets.

Shipping availability depends on product characteristics, destination, applicable regulations, and available transportation services.

Orders may be shipped from PARSWOOD's Canadian inventory locations or directly from manufacturers, suppliers, or fulfillment partners, including locations outside the customer's country.

For destinations not supported by online checkout, customers may contact PARSWOOD to request a shipping quotation.

2. Order Processing and Product Availability

Order processing times vary depending on product availability, quantities, and fulfillment requirements.

• In-stock products: Generally prepared for shipment after order confirmation and payment verification.
• Supplier-stock products: May require additional time for procurement and fulfillment.
• Special-order products: Subject to supplier availability, confirmation, and applicable lead times.
• Custom or make-to-order products: Subject to manufacturing schedules, approved specifications, and separately confirmed delivery arrangements.

Estimated processing or dispatch times may be communicated through product listings, order confirmations, or written quotations.

Processing time is separate from carrier transit time.

Customers requiring products for urgent production, maintenance, or project deadlines should contact PARSWOOD before ordering to confirm availability and expedited delivery options.

3. Shipping Methods and Charges

PARSWOOD uses established parcel carriers and freight service providers depending on shipment size, weight, destination, and handling requirements.

Shipping charges are calculated or quoted based on factors including:

• Shipment dimensions and weight
• Delivery destination
• Selected transportation service
• Product handling requirements
• Expedited or specialized delivery services

Available shipping charges may be displayed during checkout or provided through a written quotation.

PARSWOOD does not offer free shipping as a standard policy, unless expressly stated in a promotion, quotation, or purchase agreement.

Additional charges for specialized handling, oversized freight, or services not included in the original order will be communicated for customer approval before being incurred.

4. Delivery Estimates and Tracking

Delivery estimates are based on product availability, order processing requirements, carrier schedules, and destination.

Unless expressly agreed in writing, delivery dates and transit times are estimates and are not guaranteed.

Delays may occur because of circumstances outside PARSWOOD's reasonable control, including transportation disruptions, customs inspections, adverse weather, labour interruptions, or other unforeseen events.

Where carrier tracking information is available, it will be communicated through shipment notifications or other order correspondence.

If a material delay affecting an accepted order becomes known, PARSWOOD will make reasonable efforts to notify the customer and discuss available options.

Any cancellation, refund, or other remedy resulting from delayed or unfulfilled delivery will be determined by the applicable agreement and law.

5. Bulk Orders, Palletized Freight, and Special Deliveries

Large-volume orders, industrial filter housings, and oversized filtration equipment may require palletized freight or specialized transportation.

Customers receiving freight shipments should advise PARSWOOD of relevant delivery requirements, including:

• Loading dock availability
• Forklift or pallet jack availability
• Liftgate or tailgate service requirements
• Receiving hours and delivery appointment requirements
• Site access limitations
• Special unloading or handling instructions

Additional transportation or handling charges may apply.

For large or specialized orders, shipping arrangements, freight charges, unloading responsibilities, and delivery conditions will be established through the applicable quotation or purchase agreement.

6. Local Pickup

PARSWOOD™ may offer local pickup for eligible orders within the Greater Toronto Area (GTA), Ontario, subject to product availability and prior arrangement.

All pickups require advance appointment confirmation. The designated collection location, pickup time, and instructions will be communicated directly to the customer.

Customers must not visit PARSWOOD's registered business address, storage facilities, or other locations for collection unless specifically instructed and authorized.

PARSWOOD does not operate a walk-in retail storefront. Pickup availability may vary depending on operational requirements and the location of inventory.

Local pickup is available by confirmed appointment only.

Customers must contact PARSWOOD and receive pickup instructions before arriving.

PARSWOOD does not operate a walk-in retail storefront. The pickup location may differ from the company's registered or mailing address.

7. International Shipping, Customs Duties, and Import Taxes

International orders may be subject to customs duties, tariffs, import taxes, brokerage charges, clearance fees, and other destination-specific requirements.

Unless these charges are expressly included in the checkout total or otherwise agreed in writing, the customer is generally responsible for applicable import duties, taxes, and customs-related charges, subject to the agreed delivery terms and applicable law.

Some products may ship from outside the destination country, which can affect customs clearance and applicable charges.

PARSWOOD prepares commercial shipping documentation using accurate product descriptions, transaction information, and customs values in accordance with applicable requirements.

PARSWOOD does not intentionally undervalue shipments or misrepresent product origin, classification, or contents.

Where duties or import taxes are collected in advance, the applicable arrangements will be reflected in the confirmed transaction terms.

Customers are encouraged to review destination-specific import requirements before ordering.

Importer-of-record responsibilities, customs clearance arrangements, and any formal international delivery terms will be determined by the applicable purchase agreement.

8. Delivery Responsibilities and Risk of Loss

PARSWOOD arranges shipment according to the transportation service and commercial terms applicable to each order.

For orders governed by an accepted quotation or separate purchase agreement, the allocation of transportation responsibilities, risk of loss, delivery obligations, and insurance requirements will follow the expressly agreed terms.

For standard online orders, responsibility for loss or damage in transit will be determined by the applicable transaction terms and governing law, including any mandatory consumer protections.

Where agreed commercial terms transfer transit risk to the customer upon delivery to a carrier, those terms apply to the extent permitted by law.

PARSWOOD will provide reasonable assistance with shipment information and available carrier-claim documentation when a transportation issue is reported.

Customers requiring additional freight insurance or specialized delivery arrangements should contact PARSWOOD before ordering so the available options can be reviewed and confirmed.

9. Damaged, Missing, or Incorrect Shipments

Customers are encouraged to inspect shipments promptly upon receipt.

If an order arrives damaged, incomplete, or different from the products confirmed in the order, please contact PARSWOOD as soon as possible.

For commercial purchases governed by PARSWOOD's current inspection terms, apparent shortages and nonconformities should be reported in writing within ten (10) days of delivery, subject to applicable law and any separately agreed terms.

Please provide:

• Order number and customer contact information
• Product name, part number, and affected quantity
• A description of the issue
• Photographs of the products, packaging, and shipping labels, where applicable
• Available carrier or freight documentation

Customers should retain affected products and packaging until the issue has been reviewed or further instructions have been provided.

PARSWOOD will review the reported concern and advise on the appropriate next steps, including carrier-claim assistance, replacement arrangements, or remedies available under the applicable Return & Warranty Policy.

The inspection notice period does not eliminate applicable rights relating to latent defects, express product warranties, or other rights that cannot lawfully be excluded.

10. Partial Shipments

PARSWOOD may arrange partial shipments where appropriate because of product availability, order size, or transportation requirements.

Where reasonably practicable, PARSWOOD will communicate partial-shipment arrangements to the customer.

Additional shipping charges not previously agreed will be disclosed for customer approval before they are incurred.

For orders governed by separate written agreements, partial deliveries will follow the applicable contractual terms.

11. Packaging and Special Handling

PARSWOOD selects packaging methods based on product characteristics, shipment dimensions, and transportation requirements.

Filtration products may require protective packaging to help maintain their condition during transportation.

Customers requiring special packaging, pallet specifications, labeling, or shipping instructions must communicate these requirements before order acceptance.

Special requirements are subject to PARSWOOD's written confirmation and may involve additional charges.

12. Unsuccessful Deliveries and Storage Charges

Customers are responsible for providing accurate shipping addresses, receiving instructions, and relevant delivery information.

If delivery cannot be completed because of incorrect information, unavailable receiving personnel, refusal of delivery, or failure to provide agreed unloading arrangements, additional carrier, storage, or redelivery charges may arise.

Responsibility for such charges will be determined by the applicable order agreement, circumstances, and law.

PARSWOOD will make reasonable efforts to communicate with the customer to resolve delivery issues.

13. Returns, Exchanges, and Consumable Filtration Products

PARSWOOD specializes in industrial filtration products, many of which are consumable, application-specific, or intended for use in controlled manufacturing and processing environments.

To help preserve product integrity, cleanliness, and quality assurance, filtration cartridges, membrane filters, lenticular modules, activated carbon filters, filter bags, and other consumable filtration media are generally final sale.

PARSWOOD does not ordinarily accept returns or exchanges for:

• Products ordered with incorrect specifications, configurations, or quantities by the customer
• Changes of mind or products no longer required
• Opened or unsealed filtration consumables
• Products that have been installed, used, or exposed to process fluids
• Special-order or custom-manufactured products, except where otherwise agreed or legally required

Exceptions may be considered by PARSWOOD for unused, unopened, standard-stock products, strictly at its discretion and subject to prior written approval.

Final sale does not eliminate applicable rights relating to incorrect shipments, verified defects, product nonconformities, express warranties, or other remedies required by law.

Customers experiencing such issues should contact PARSWOOD promptly for assessment.

No product may be physically returned without PARSWOOD's prior written authorization, except where applicable law provides otherwise.

All returns, warranty claims, approved exceptions, and applicable remedies are governed by PARSWOOD's Return & Warranty Policy, the relevant purchase agreement, and applicable law.

For further information, please review our Return & Warranty Policy.

14. Contact Information

For shipping enquiries, delivery arrangements, freight quotations, or assistance with an existing order, please contact:

PARSWOOD Inc.

Email: sales@parswood.ca

Phone: +1 (905) 407-4545

Website: https://parswood.ca

Our team can assist with product availability, shipping options, order status, and applicable delivery requirements.

PARSWOOD™